788win Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 788win ("we", "us", "our", "the Platform") and applies to all personal data collected from users ("you", "the User") who access or register on the 788win website at https://788win.bio. It should be read alongside our Terms & Conditions.

788win is committed to protecting your personal data in accordance with applicable data protection principles. This Policy explains what data we collect, why we collect it, how long we retain it, and what rights you have over it. By registering and using the 788win platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you have questions about how 788win handles your personal data, you can reach our support team via live chat on the platform, available 24 hours a day, seven days a week. Our support email address for privacy-related enquiries is displayed as plain text in Section 13 of this Policy.

2. Data Controller

For the purposes of applicable data protection law, 788win is the data controller in respect of personal data collected through the platform. As data controller, 788win determines the purposes and means by which personal data is processed.

Where 788win engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, or analytics providers — those parties act as data processors under instructions from 788win and are bound by contractual obligations to process data only as directed and to maintain appropriate security standards.

3. Data We Collect

788win collects personal data from you in the following circumstances: when you register an account, when you make deposits or withdrawals, when you contact customer support, when you interact with promotions, and through your general use of the platform. The categories of personal data we collect include:

788win does not intentionally collect special category personal data (such as health, political, religious, or biometric data) from users, except where required by applicable anti-money laundering or responsible gaming obligations.

4. How We Use Your Data

788win processes personal data only for legitimate, specified purposes. The legal bases on which we rely include performance of a contract with you, compliance with legal obligations, our legitimate interests, and — where required — your consent. We use your personal data for the following purposes:

• To establish and manage your 788win account, including verifying your identity and age (18+ requirement) at registration and during ongoing account review.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and to maintain accurate transaction records.
• To provide access to cricket betting, PSL odds, live casino, slots, and fishing games through the platform.
• To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• To fulfil anti-money laundering (AML) and know-your-customer (KYC) obligations where applicable.
• To deliver customer support and respond to your enquiries via live chat and email.
• To send you account notifications, security alerts, and — where you have opted in — promotional communications.
• To administer responsible gaming tools including deposit limits, session timers, and self-exclusion, and to monitor compliance with those tools.
• To improve platform performance, fix bugs, and analyse usage patterns for product development purposes.

5. Payment Data & JazzCash / Easypaisa

When you make a deposit or withdrawal via JazzCash, Easypaisa, or any other supported payment method, 788win receives confirmation data from the payment provider, including your registered mobile number, transaction reference, and the PKR amount transferred. 788win does not store full JazzCash wallet credentials or bank account passwords.

Payment data is processed for the purposes of completing your requested transaction, maintaining legally required financial records, and verifying that payment methods are registered in your own name in accordance with our one-account and anti-fraud policies. 788win retains financial transaction records for a minimum period as required by applicable financial regulations.

All payment data transmitted between your device and the 788win platform is protected by SSL/TLS encryption. 788win's payment processing partners are required under contract to maintain security standards commensurate with the sensitivity of financial data.

6. Cookies & Tracking Technologies

788win uses cookies and similar tracking technologies on its web platform to support the following functions:

• Strictly Necessary Cookies – Required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional Cookies – Store your preferences such as language settings and game lobby layout choices to personalise your 788win experience on return visits.
• Analytics Cookies – Allow 788win to understand aggregate usage patterns — which games are most popular, where players encounter difficulty — so we can prioritise product improvements. These cookies do not identify you personally.

You can manage or disable non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the 788win platform. 788win does not deploy third-party advertising cookies.

7. Data Sharing & Third Parties

788win does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes. Personal data may be shared with third parties only in the following circumstances:

• Payment Processors – JazzCash, Easypaisa, and banking partners receive only the data necessary to process your transaction (mobile number, PKR amount, transaction reference).
• Identity Verification Services – Where KYC verification is required, CNIC and identity document data may be passed to a certified verification service provider under strict data processing agreements.
• Game Software Providers – Game studios (such as PG Soft and Pragmatic Play) may receive a session token and anonymised player identifier to enable game play. They do not receive your name, CNIC, or payment details.
• Legal and Regulatory Authorities – Where required by applicable law, court order, or regulatory directive, 788win may disclose personal data to the relevant authorities. We will notify you of such disclosures where legally permissible.
• Fraud Prevention – Where there is a reasonable suspicion of fraud, money laundering, or match-fixing, 788win may share relevant data with industry fraud-prevention networks or law enforcement.

8. Data Retention

788win retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required by applicable financial, anti-money laundering, and gaming regulatory obligations. The following general retention periods apply:

• Account data (identity, contact) — retained for the duration of your active account relationship with 788win, and for a minimum of five (5) years following account closure.
• Financial transaction records — retained for a minimum of five (5) years in compliance with financial record-keeping requirements.
• Communications data (support chat logs) — retained for three (3) years from the date of the interaction.
• Technical and usage data — retained in aggregated, anonymised form for product analytics; identifiable technical logs are retained for up to twelve (12) months.

After the applicable retention period has expired and there is no ongoing legal basis to retain your data, 788win will securely delete or anonymise it in a manner that prevents reconstruction.

9. Security Measures

788win implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the 788win platform, including login, registration, and payment flows.
• Encrypted storage of passwords — 788win does not store passwords in plain text. Your credentials are hashed and salted using industry-standard cryptographic methods.
• OTP (One Time Password) verification via your registered mobile number for login from new devices and for high-value withdrawal requests.
• Access controls limiting internal access to personal data on a need-to-know basis; staff with access to sensitive data receive regular privacy and security training.
• Regular security assessments to identify and remediate vulnerabilities in the platform infrastructure.

No system is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, 788win will notify affected users and relevant authorities in accordance with applicable obligations.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 788win. You may exercise any of these rights by contacting our support team via live chat on the platform.

11. Children & Minors

If you are a parent or guardian and believe that a minor has created a 788win account using your details or a false date of birth, please contact us immediately via live chat. 788win will investigate and take appropriate action as a priority.

12. Updates to This Policy

788win may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, legal requirements, or guidance from data protection authorities. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material, 788win will notify registered users via an in-platform notification or email to the address registered on your account prior to the revised Policy taking effect. Continued use of the 788win platform following notification of any update constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 788win processes your personal data, please contact our support team via live chat, which is available on the platform 24 hours a day, seven days a week.

For written privacy enquiries, you may also contact us by email at: [email protected]

Please note that our support email address is provided for informational contact only and is not a clickable link. Please type the address directly into your email client if you wish to send a written enquiry.